褚序　i
序　iii
如何使用本書　v

1. Talking about Time 時間的說明　1
Units of Time 時、分、秒的說法　3
What Time Is It? 時間的說明　7
What Date Is Today? 年、月、日、星期的說明　11
Extension 延伸學習　18

2. Talking about Direction and Location 方向與位置　25
Directions 東、南、西、北、上、下、左、右的說明　31
Giving Directions 市區方向及地點的說明　35
Extension 延伸學習　42

3. Hotel Service I 櫃檯服務 (1)　49
Receiving Guests 來訪客人的接待　52
Deposit 寄放與保管物品：行李寄放　64
Delivery Service 代寄郵件　70
Extension 延伸學習　74

4. Hotel Service II 櫃檯服務 (2)　79
Checking into a Hotel and a Wake Up Call 住宿手續的登記和晨喚 服務　82
Laundry Service 洗衣服務　88
Parking and Taxi Dispatch 停車與叫車服務　93
Lost and Found 失物招領　96
Extension 延伸學習　99

5. Telephone Conversation 電話對話　111
Telephone Manner 電話禮貌　113
Telephone Number 電話號碼的說明　116
Transferring or Connecting 轉接給客人或客房　122
Taking Telephone Messages 留話給客人　124
International Calls 國際電話使用說明　131
Extension 延伸學習　134

6. Meeting and Receiving Guests in a Restaurant 餐廳 迎接客人　141
Welcoming Guests 歡迎客人的光臨　143
Getting Seated 帶位與領檯　147
No Seats Available 客滿及等候客人之招呼　151
Extension 延伸學習　155

7. Ordering  and  Serving  the  Food  餐廳點菜與上菜　165
Serving a Menu 送菜單　168
Explaining Dishes 介紹菜內容　171
Taking the Order 點餐　178
Offering a Drink 送茶水　189
Serving the Meal 上菜　191
Extension 延伸學習　195

8. Service During the Meal 用餐中的服務　203
Taking Plates 換碗盤　205
Cleaning the Table 清理桌面　208
Refilling Drinks 補充水酒　210
Extension 延伸學習　212

9. The Cashier and Thanks for Coming 出納與送客　221
Talking about Money 金額說明　223
Tax/Service Charge 稅金與服務費說明　226
Methods of Payment 付款方式　228
Making Changes/Receipts 找零與收據　234
Exchanging Foreign Currency 換外幣　237
Check-out 退房付費　240
Thanks for Coming 道謝與送客　244
Extension 延伸學習　246

10. Announcements  and  Broadcasts  宣布與廣播服務253
Hotel and Cabin Announcements 廣播用語與事情宣布　254
Tour Guide 出發、抵達與集合時間地點說明　259
Emergency  Announcements  地震、火災、停電等緊急狀況說明263
Extension 延伸學習　267

11. Talking about Weather 天氣說明　273
Describing Weather 氣候說明　273
Describing Temperature 氣溫說明　277
Describing Clothing 衣著說明　280
Extension 延伸學習　283

12. Dealing with Complaints 抱怨的處理　291
Waiting for Dishes 出菜慢時　293
Wrong Order and Dishes 上錯菜時　296
Something Wrong with Dishes 菜中有異物時　298
Something Wrong with Tableware 對餐具的抱怨　300
Staining 弄髒客人衣物時　302
Noisy Guests 別的客人太吵時　307

Something Wrong with Electric Appliances 電器故障時　309
Air-conditioning 冷氣太冷或太弱時　310
Delay 飛機行程等延誤時　312
Extension 延伸學習　314

13. Travel 旅遊　321
Sightseeing 安排旅遊景點　322
Making a Reservation 預訂旅館　326
Transportation 安排交通　330
Extension 延伸學習　333

14. In the Airport 航空　339
Booking a Ticket 預訂機位　342
Confirming a Reservation 確認班機　345
Check-in 登機手續　348
Check-in Baggage/ Forwards Luggage 行李託運　353
A Security Check 安檢通關　357
Missing Luggage 行李遺失　360
Extension 延伸學習　364

附錄：重要單字片與整理表　376