旅館英語
旅館英語

書號: A8202
ISBN: 9578181779
出版年月: 2000/08
作者: Andrew W. Peat◎著
定價: NT$500元
出版者: 揚智文化
類別: 教科書
裝訂: 平裝
開本: 18開
頁數: 366頁
CIP: 805.188
EAN: 9789578181779
庫存: 再版
系列別: 餐飲旅館系列
附件:CD × 2

適用對象:
主要適用於專科院校相關科系教科書及相關從業人員的工具書。

本書特色:
一口親切、流利的英語為旅館、餐飲及服務業的從業人員必備的專業素養。本書對話內容根據四星級以上旅館內的工作情境所設計,並輔以實用的對話習題及語言學習光碟片,內容豐富實用,為相關從業人員不可或缺的工具書。
內容包括:
‧訂房
‧客房服務
‧吧檯服務
‧顧客抱怨處理
‧資飲服務
‧旅館管理

章節目錄:
PartⅠ: The Front Desk

Unit 1 Room Reservations
1.Making a Reservation
2.Making Group Reservations
3.Confirming a Reservation
4.Canceling a Reservation
Exercises

Unit 2 The Doorman and Bellboy
1.Receiving Guests
2.Introducing the Room and Hotel Services
3.The Bell counter
Exercises
1.Guest With a Reservation
2.Walk-in Guest
3.Overbooked - No Rooms
4.Overbooked - Tonight
5.Overbooked - Upgrade
Exercises

Unit 4 Various Front Desk Problems
1.Change of Room
2.Change of Room Not Possible
3.Early Check In
4.Late Check Out
Exercises

Unit 5 The Cashier
l.Foreign Currency Exchange
2.Checking Out
3.Counterfeit Bill
Exercises

Part Ⅱ: Food and Beverage

l.Seating Guests
2.No Seats Available
3.Reservation
4.Reservation - Not Available
Exercises

Unit 7 Complaints
1.Misserving
2.Various Complaints
Exercises

Unit 8 Complete Retaurant and Bar Dialogs
l.The Bar - Chincsc and Foreign Liquors
2.Coffee Shop Dialog
3.Western Restaurant Dialog
4.Chinese Restaurant Dialog
Exercises

Part Ⅲ: Housekeeping

Unit 9 The Room
1.Making up the Room
2.Requests
3.Problems
Exercises

Unit 10 Services
1.Convenient Services
2.Babysitting
3.Laundry
Exercises

Part Ⅳ: Hotel Shopping

Unit 11 Various Items
l.Books and Stamps
2.Jewelry
3.Cloisonne Ballpoint Pens
4.Foods
Exercises

Unit 12 Textiles and Hotel Policies
1.Silk Shop
2.Fashion Wear
3.Refusing Suitors
4.One Price Policy
Exercises

Unit 13 Arts and Crafts
l.Carpet Center
2.Folk Arts and Crafts Shop
3.Seals - Name Chops
Exercises

Part Ⅴ: Hotel Management

l.Coffee Shop Manager
2.Loss of Property
3.Damage Claims
4.Billing Disagreements
Exercises
Appendix: Alphabetical Vocabulary List
習題解答
 

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